Crucial Conversations

Life is made up and driven by a series of “crucial conversations” that are vital to our relationships, whether they are personal or business. This Focus On session looks at how, by making improvements to the way we approach and frame these conversations, they can deliver what we want. It will look at the different types of conversations and how we often express things to our disadvantage, both verbally and non-verbally. Learn how to create and plan for these controversial and often emotional conversations so that we have a better outcome which can sometimes be life changing.


Learning Outcomes:

  • Be able to use techniques to stay cool and rational under pressure
  • Understand the other person’s point of view 
  • Be able to communicate assertively
  • Relate effectively to other people and be prepared for negative attitudes
  • Say ‘no’ without feeling guilty
  • Anticipate and handle with confidence and authority awkward situations

Presented by Michael Astrop, Managing Director, Coach The Mind

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