10 Ways to Handle Difficult Committees

This Focus On session gives 10 simple, but powerful ways to handle challenging people and situations in the club environment.

Learning Outcomes:

• Recognise the signs of conflict and be ready to respond confidently

• Communicate to understand and be understood

• Have a range of techniques to overcome the conflict

• Have improved self awareness

• Be able to manage instinctive responses to aggression

• Deal with situations positively and achieve long term results

Presented by Michael Astrop, Principal, Coach the Mind

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