Developing and Using Positive Communication Skills

This Focus On session will give you the opportunity to understand how you and others interact and enable you to improve your face-to-face communication skills. 

Learning Outcomes: 
• Relate effectively to other people and be prepared for negative attitudes 
• Anticipate and handle awkward situations with confidence 
• Use words and body language to communicate and persuade 
• Communicate complex information effectively and check understanding 
• Demonstrate empathetic listening skills and reflect concerns 
• Putting over a proposition in a positive way without using jargon 

Presented by Michael Astrop, Principal, Coach The Mind


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