Clear and confident communications

This engaging and practical class is designed for individuals who manage, or aspire to manage, others, including peers, team members, leaders, committees, and business owners. Effective communication is the cornerstone of strong leadership, and this class explores its power and impact across different workplace relationships. Participants will delve into the critical importance of communication for leaders, learn to identify and overcome common communication barriers, and master the essential elements of clear, confident exchanges. Through interactive discussion and practical exercises, attendees will explore the art of “asking, not telling,” learn proven strategies to enhance communication, and gain insights into the role of body language in everyday interactions. The class culminates in a group listening challenge that reinforces active listening as a vital leadership skill. Whether leading a team, influencing stakeholders, or collaborating across levels, participants will leave with the tools to communicate with clarity, confidence, and purpose. 

Learning outcomes 

• Understand the powerful role communication plays in leadership and influence 
• Recognise why communication is essential for effective team and stakeholder management 
•  Identify common barriers to communication and how to overcome them 
•  Apply key elements of effective communication, including clarity, tone, and active listening 
•  Shift from a directive to a collaborative approach by “asking not telling” 
•  Implement practical strategies to enhance verbal and non‑verbal communication 
• Interpret basic body language signals and use body language to reinforce key messages