Effective delegation (NEW)

Most organisations recognise the enormous benefits to be gained by creating a culture of delegation and empowerment. Despite this, many managers fail to fully realise these benefits. The misuse of delegation can lead to a ‘blame culture’ that leads to high staff turnover and poor productivity, putting even more pressure on the manager. This class equips managers to delegate effectively and begin the process of building a culture of empowerment and growth.

Malcolm Hewitt had a 16-year career with Safeway that was followed by a prolonged period of consultancy within some of the UK’s top companies, including B&Q, Sainsbury’s and the Co-operative Bank. This commercial expertise was recognised by the University of Surrey through his appointment as industrial fellow to their Retail Marketing degree for four consecutive years, followed by his involvement in the development of a distance learning degree that was embraced by both Asda and BP.

Learning outcomes:

• Understand and clearly identify what delegation is
• See the benefits and risks of delegation
• Develop the confidence and competence of individuals in your team
• How to create an empowered workforce
• Set achievable and measurable objectives