- How to criticise and correct people at work
How to criticise and correct people at work
How to criticise and correct people at work
Time: 9.30am - 12.45pm
CPD Value: 3 Credits
Cost: Member £65 + VAT | Non Member £130 + VAT
This class is for you if you are concerned about the negative impact of criticising and correcting people at work. Will individuals be resentful? Will they become uncooperative? Will they complain to others? Will their performance and team morale actually get worse? In this class, you will learn how to make a ‘feedback contract’ with each team member and one for the team as a whole. This class will also help you to encourage the work team to adopt the ‘group discipline’ approach so that poor performance and difficult people are dealt with speedily using fair measures and agreed processes.
Learning Outcomes:
- Confidently criticise and correct people at work and get positive outcomes
- Be ‘firm but fair’ to everyone ‑ and be seen to be so ‑ by all team members
- Quickly respond to minor matters so that they do not become major problems
- Promote ‘group discipline’ so that the team can positively police and protect itself
- Encourage an ethos of team loyalty with individuals being supportive of each other at work
- Show suitability for promotion because of ability to build a loyal hard working team
Presented by: Frank Newberry, Golf Sector Trainer, Frank Newberry Training Solutions
Frank Newberry
Golf Sector Trainer Frank Newberry Training Solutions