1. Managing conflict

Managing conflict

Queens Suite 1
2:00PM - 5:30PM, 20 Mar 2022

Managing conflict

Time:                  2 ‑ 5.30pm

CPD Value:        3 Credits

Cost:                   Member £65 + VAT | Non Member £130 + VAT

Conflict can be inevitable no matter how well a club is run. Providing people have the skills in place, positive benefits can result from conflict situations.

This half day class will examine how conflict can arise and the various techniques for dealing with it. It will provide an opportunity for delegates to practice new skills enabling positive resolutions to conflict situations.

Learning Outcomes:

  • What is conflict and what causes it?
  • The physical effects of anger and stress
  • The ‘Three Releases of Anger’
  • The Anger Diffusion Model
  • Personal Implementation Plan

Presented by: Malcolm Hewitt, Facilitator, EQV Training

Malcolm Hewitt.png
Malcolm Hewitt

Senior Training Consultant Malcolm Hewitt Associates

Malcolm Hewitt is a regular presenter at Continue to Learn.
A 16 year career with Safeway, followed by a prolonged period of consultancy, including interim appointments with both Tesco and the Cooperative Group. This commercial expertise was recognised by the University of Surrey through his appointment as Industrial Fellow to their Retail Marketing degree for 4 consecutive years.

Other retail groups who have benefitted from this commercial background has included Asda, B&Q, Sainsburys and BP.
Since the pandemic he has been working with several small to medium sized companies in order to help them refocus on rebuilding their business.
With a very practical delivery style which focuses upon those tips and techniques which work in the real world of managing people.

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