1. Managing conflict

Managing conflict

Queens Suite 1
2:00PM - 5:30PM, 20 Mar 2022

Managing conflict

Time:                  2 ‑ 5.30pm

CPD Value:        3 Credits

Cost:                   Member £65 + VAT | Non Member £130 + VAT

Conflict can be inevitable no matter how well a club is run. Providing people have the skills in place, positive benefits can result from conflict situations.

This half day class will examine how conflict can arise and the various techniques for dealing with it. It will provide an opportunity for delegates to practice new skills enabling positive resolutions to conflict situations.

Learning Outcomes:

  • What is conflict and what causes it?
  • The physical effects of anger and stress
  • The ‘Three Releases of Anger’
  • The Anger Diffusion Model
  • Personal Implementation Plan

Presented by: Malcolm Hewitt, Facilitator, EQV Training

Malcolm Hewitt 120px.png
Malcolm Hewitt

Managing Director Malcolm Hewitt Associates

Malcolm is a regular contributor in Harrogate, therefore able to bring sessions to life through a real understanding of the issues facing delegates. Following a successful career in the Retail sector, Malcolm was appointed as Industrial Fellow at Surrey University whilst at the same time setting up his own business. Now delivering Consultancy to businesses and organisations across the UK.
With a very pragmatic, hands on, no nonsense approach to training which is focussed upon those tips and techniques which work in the real world.
Having led different teams in difficult circumstances , Malcolm is able to bring this wealth of experience to the classroom in ways which bring sessions to life enabling delegates to take away real actions to implement back in the workplace.

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