1. General manager and course manager symposium Day 1 2027

General manager and course manager symposium Day 1 2027

Crowne Plaza
12:30PM - 5:00PM, 27 Jan 2027

BTME is the annual gathering in Harrogate for turf managers organised by BIGGA and has long been a festival of learning for the golf course  management industry. Many golf club general managers attend and take part in the top-class education on offer. In 2027, we are curating an  educationexperience for general managers and course managers on key topics that affect the golf facility.

Wednesday 27 January 2027

Checking in, not checking up: Using daily conversations to build better teams

Presented by:

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Ian McCairns

Founder Ingento Consultants

 

Ian McCairns is the founder of Ingento Consultants and one of the UK's leading specialists in strategic planning, governance and organisational development within the golf industry.
With many years' experience as a General Manager in both the Food & Beverage and Golf Industries, Ian has developed a reputation for helping organisations tackle complex challenges with clarity, structure and long-term thinking. His expertise spans governance, strategy, business planning, change management and club sustainability.
A GCMA Manager of the Year Finalist in 2025, Ian is a trusted adviser to golf clubs across the UK and is passionate about helping committees and management teams work more effectively together to deliver successful, member-focused organisations.
Known for his practical, engaging and highly relevant approach, Ian combines commercial insight with a deep understanding of the unique governance structures and cultural challenges that exist within member-owned golf clubs.

 

Leading under the spotlight: Lessons from preparing Hazeltine National for the Ryder Cup

Presented by:

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Chris Tritabaugh

Golf Course Superintendent Hazeltine National Golf Club

Since 2013, Chris Tritabaugh has been the Golf Course Superintendent at Hazeltine National Golf Club in
Chaska, Minnesota. During Chris’ tenure, Hazeltine has hosted the 2016 Ryder Cup, the 2019 Women’s
PGA Championship, and the 2024 United States Amateur. This summer, Hazeltine will host the 2026
Women’s PGA, then begin planning for their second Ryder Cup in 2029.
In 2024 and 2025, Chris oversaw the construction and grow-in of a brand new 10-hole short course, new
putting green, and a substantial expansion of Hazeltine’s grounds.
With over 19 years as a Golf Course Superintendent, Chris has dedicated himself to creating and
perfecting an enjoyable, engaging, and inspiring workplace culture.
Chris graduated from the University of Minnesota in 2001. He and his wife, Lindsay, have three children:
Olive (17), Penelope (15), and Edwin (6).

 

Seeing more. Solving more. Solving daily golf course challenges with modern technology

Presented by:

iW Group

Time management: Leading yourself before leading others

Presented by:

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Phil Helmn MG

Programme Leader – Agronomy / Leadership & Management Bernhard Academy

Phil joined the Bernhard Academy in April 2024. With more than 35 years of experience in the turf management industry, he has worked for some of the biggest names in the business. Managing teams and golf courses including course construction, multiple golf courses and sites with turf grass surfaces including air fields and racecourses.  Phil is a Master Greenkeeper, one of only a few worldwide. He diversified his skills becoming an experienced trainer and the author of two books, ‘The Power of People’ and ‘The Power of You’ that support the leadership and management development of others within the industry. He is a regular speaker at both the BIGGA and GCSAA Conferences and is a DISC Personality Profile Practitioner.

 

 

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Booking ref: GCMA | Time: 1-5pm
Cost: Free

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